{"id":2066,"date":"2025-03-18T14:26:39","date_gmt":"2025-03-18T11:26:39","guid":{"rendered":"https:\/\/www.bircloud.com\/tech\/?page_id=2066"},"modified":"2025-03-18T14:56:34","modified_gmt":"2025-03-18T11:56:34","slug":"hizmet-seviyeleri","status":"publish","type":"page","link":"https:\/\/www.bircloud.com\/tech\/?page_id=2066","title":{"rendered":"Hizmet Seviyeleri"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n BirCloud - Servis Seviyesi Anla\u015fmalar\u0131<\/title>\r\n <style>\r\n\r\n\r\n \/* Main Header *\/\r\n .main-header {\r\n text-align: center;\r\n margin-bottom: 3rem;\r\n }\r\n\r\n .main-header h1 {\r\n font-size: 2.5rem;\r\n color: #333;\r\n margin-bottom: 0.5rem;\r\n }\r\n\r\n \/* SLA Cards Container *\/\r\n .sla-container {\r\n display: flex;\r\n justify-content: center;\r\n gap: 2rem;\r\n flex-wrap: wrap;\r\n max-width: 1200px;\r\n margin: 0 auto;\r\n }\r\n\r\n \/* SLA Card *\/\r\n .sla-card {\r\n background: white;\r\n border-radius: 15px;\r\n box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);\r\n width: 250px;\r\n padding: 1.5rem;\r\n transition: transform 0.3s ease, box-shadow 0.3s ease, background-color 0.3s ease;\r\n }\r\n\r\n \/* Enhanced Hover Effect *\/\r\n .sla-card:hover {\r\n transform: scale(1.05) translateY(-10px); \/* Scale up and lift *\/\r\n box-shadow: 0 12px 24px rgba(0, 0, 0, 0.2); \/* Deeper shadow *\/\r\n background-color: #f9f9f9; \/* Subtle background change *\/\r\n }\r\n\r\n .sla-card h2 {\r\n background-color: #ff6200; \/* Orange color for card titles *\/\r\n color: white;\r\n padding: 0.5rem;\r\n border-radius: 10px 10px 0 0;\r\n text-align: center;\r\n font-size: 1.5rem;\r\n margin: -1.5rem -1.5rem 1rem -1.5rem;\r\n transition: background-color 0.3s ease;\r\n }\r\n\r\n .sla-card:hover h2 {\r\n background-color: #e05500; \/* Slightly darker orange on hover *\/\r\n }\r\n\r\n .sla-card p {\r\n font-size: 1rem;\r\n margin-bottom: 1rem;\r\n }\r\n\r\n .sla-card .highlight {\r\n font-weight: bold;\r\n color: #ff6200;\r\n font-size: 1.2rem;\r\n transition: color 0.3s ease;\r\n }\r\n\r\n .sla-card:hover .highlight {\r\n color: #e05500; \/* Match the darker orange on hover *\/\r\n }\r\n\r\n \/* Note *\/\r\n .note {\r\n text-align: center;\r\n margin-top: 2rem;\r\n font-style: italic;\r\n color: #666;\r\n }\r\n\r\n \/* Responsive Design *\/\r\n @media (max-width: 768px) {\r\n .sla-container {\r\n flex-direction: column;\r\n align-items: center;\r\n }\r\n\r\n .sla-card {\r\n width: 100%;\r\n max-width: 300px;\r\n }\r\n\r\n .main-header h1 {\r\n font-size: 1.8rem;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"main-header\">\r\n <h1>BirCloud ile %100 Ba\u015far\u0131 Oran\u0131na Sahip Servis Seviyeleri<\/h1>\r\n <\/div>\r\n\r\n <div class=\"sla-container\">\r\n <!-- SLA 1 -->\r\n <div class=\"sla-card\">\r\n <h2>SLA 1<\/h2>\r\n <p>Haftan\u0131n 7 g\u00fcn\u00fc, 24 saat (7x24) boyunca kesintisiz hizmet sunulur. \u0130lk 30 dakika i\u00e7inde telefon veya uzaktan eri\u015fimle m\u00fcdahale edilir. BirCloud teknik ekibimiz, ar\u0131zalar\u0131 6 saat i\u00e7inde yedek par\u00e7a ve cihazlarla birlikte yerinde \u00e7\u00f6zer.<\/p>\r\n <p>Bu s\u00fcre, m\u00fc\u015fterilerimizin i\u015f s\u00fcre\u00e7lerinde kritik \u00fcr\u00fcnlerin ar\u0131zalanmas\u0131 durumunda taahh\u00fct edilen s\u00fcrelerde onar\u0131lmas\u0131n\u0131 sa\u011flar.<\/p>\r\n <p class=\"highlight\">7x24, 6 Saat \u00c7\u00f6z\u00fcm<\/p>\r\n <\/div>\r\n\r\n <!-- SLA 2 -->\r\n <div class=\"sla-card\">\r\n <h2>SLA 2<\/h2>\r\n <p>Haftan\u0131n 7 g\u00fcn\u00fc, 24 saat (7x24) boyunca hizmet verilir. Telefon veya uzaktan ba\u011flant\u0131 ile 1 saat i\u00e7inde m\u00fcdahale edilir. Kritik durumlarda, m\u00fc\u015fteri lokasyonunda 4 saat i\u00e7inde \u00e7\u00f6z\u00fcm sa\u011flan\u0131r.<\/p>\r\n <p>Bu hizmet, i\u015f s\u00fcre\u00e7lerinde kesinti ya\u015fanmamas\u0131 i\u00e7in h\u0131zl\u0131 m\u00fcdahale gerektiren durumlar i\u00e7in idealdir.<\/p>\r\n <p class=\"highlight\">7x24, 4 Saat M\u00fcdahale<\/p>\r\n <\/div>\r\n\r\n <!-- SLA 3 -->\r\n <div class=\"sla-card\">\r\n <h2>SLA 3<\/h2>\r\n <p>Hafta i\u00e7i mesai saatleri olan 08:30-17:30 aras\u0131nda hizmet sunulur (5x9). Telefon veya uzaktan ba\u011flant\u0131 ile 4 saat i\u00e7inde m\u00fcdahale edilir. Kritik durumlarda, ertesi i\u015f g\u00fcn\u00fc m\u00fc\u015fteri lokasyonunda \u00e7\u00f6z\u00fcm sa\u011flan\u0131r.<\/p>\r\n <p>Bu hizmet, daha esnek bir \u00e7\u00f6z\u00fcm s\u00fcresi ile maliyet avantaj\u0131 sunar.<\/p>\r\n <p class=\"highlight\">5x9, Ertesi \u0130\u015f G\u00fcn\u00fc<\/p>\r\n <\/div>\r\n\r\n <!-- Personalized SLA -->\r\n <div class=\"sla-card\">\r\n <h2>Ki\u015fiselle\u015ftirilmi\u015f<\/h2>\r\n <p>BirCloud, m\u00fc\u015fterilerinin ihtiya\u00e7lar\u0131na \u00f6zel hizmet s\u00fcreleri sunar. Telefonla destek, uzaktan ba\u011flant\u0131, yerinde m\u00fcdahale veya \u00e7\u00f6z\u00fcm s\u00fcreleri tamamen m\u00fc\u015fterinin taleplerine g\u00f6re \u015fekillendirilir.<\/p>\r\n <p>Bu esnek yakla\u015f\u0131m, her m\u00fc\u015fterinin i\u015f s\u00fcre\u00e7lerine en uygun hizmeti almas\u0131n\u0131 sa\u011flar.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"note\">\r\n <p>* Ayn\u0131 anla\u015fma kapsam\u0131nda baz\u0131 \u00fcr\u00fcnlerde farkl\u0131 servis seviyeleri tercih edilebilir.<\/p>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BirCloud – Servis Seviyesi Anla\u015fmalar\u0131 BirCloud ile %100 Ba\u015far\u0131 Oran\u0131na Sahip Servis Seviyeleri SLA 1 Haftan\u0131n 7 g\u00fcn\u00fc, 24 saat (7×24) boyunca kesintisiz hizmet sunulur. \u0130lk 30 dakika i\u00e7inde telefon veya uzaktan eri\u015fimle m\u00fcdahale edilir. BirCloud teknik ekibimiz, ar\u0131zalar\u0131 6 saat i\u00e7inde yedek par\u00e7a ve cihazlarla birlikte yerinde \u00e7\u00f6zer. Bu s\u00fcre, m\u00fc\u015fterilerimizin i\u015f s\u00fcre\u00e7lerinde kritik […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2066","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bircloud.com\/tech\/index.php?rest_route=\/wp\/v2\/pages\/2066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bircloud.com\/tech\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bircloud.com\/tech\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bircloud.com\/tech\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bircloud.com\/tech\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2066"}],"version-history":[{"count":7,"href":"https:\/\/www.bircloud.com\/tech\/index.php?rest_route=\/wp\/v2\/pages\/2066\/revisions"}],"predecessor-version":[{"id":2106,"href":"https:\/\/www.bircloud.com\/tech\/index.php?rest_route=\/wp\/v2\/pages\/2066\/revisions\/2106"}],"wp:attachment":[{"href":"https:\/\/www.bircloud.com\/tech\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}